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Trusted: The human approach to building outstanding client relationships in a digitised world
Contributor(s): Bromley, Lyn (Author), Whitbrook, Donna (Author)

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 ISBN: 1910056553     ISBN-13: 9781910056554
Publisher: Practical Inspiration Publishing
OUR PRICE: $18.99  

Binding Type: Paperback
Published: November 2017
Qty:
Additional Information
BISAC Categories:
- Business & Economics | Customer Relations
- Business & Economics | Business Communication - General
Physical Information: 0.62" H x 5.5" W x 8.5" L (0.79 lbs) 228 pages
Features: Illustrated
 
Descriptions, Reviews, Etc.
Publisher Description:

Shortlisted for the Judges' Choice Award, The Business Book Awards 2018

In a world of increasingly digitised interactions it's more essential than ever for businesses to connect with their customers and staff on a human level.

Trusted gives clear strategies to build and maintain deep professional relationships, authentically. The revolutionary T-spot model explores the five essential areas that must be aligned to create professional trust - mindset, communication, interaction, behaviour and professional image - and reveals where the 'credibility thief' is damaging that trust and, ultimately, your profits.

Beautifully designed with concepts illustrated visually throughout, Trusted is full of inspirational ideas, top tips and insights drawn from the authors' work with world-class organisations. It shows leaders how to focus on the skills that impact on the client experience and the company's ability to deliver outstanding service, resulting in improved profits, employee retention, company growth and competitive advantage.

Contributor Bio(s): Whitbrook, Donna: - Donna Whitbrook is an experienced corporate consultant, people developer and coach. Her extensive corporate background spans finance, training, consultancy, performance improvement, governance and strategy. She has held senior positions in Banking and Finance and Board level positions in the Public and Third Sectors. Her key strengths being turn around of underperformance, service delivery and relationship management. Donna is passionate about helping businesses to transform the performance of individuals and teams enabling them to reflect the brand values of the organisation and to create outstanding customer service. She believes that, in today's world of work, being competent and doing a really good job is simply not enough. Today we have to have the ability to create impact and maximise our personal presence in order to be positively memorable. Being a brand ambassador for our business and being able to engage with others confidently in order to build successful, professional relationships is key to outstanding performance.Bromley, Lyn: - Lyn Bromley has been the managing director of First Impressions Training Ltd since September 2010. She is an experienced people manager, trainer and consultant. Her wide-ranging corporate background spans finance, training, consultancy and project management. She held senior leadership positions and has worked with clients from a whole host of industries, from financial services to law, and from SMEs to blue-chip organisations. Donna Whitbrook is an experienced corporate consultant and people developer. Her extensive corporate background spans finance, training, consultancy, performance improvement, governance and strategy. She has held senior management positions in banking and finance and board-level positions in the public and third sectors. Lyn and Donna have a real belief in the work they promote. They are passionate about developing leaders and helping businesses to transform the performance of their individuals and teams, enabling them to reflect their organisation's brand vision and values and deliver world-class service to their valued clients.
 
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