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Quality Improvement in European Public Services: Concepts, Cases and Commentary
Contributor(s): Pollitt, Christopher (Editor), Bouckaert, Geert (Editor)

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 ISBN: 0803974647     ISBN-13: 9780803974647
Publisher: Sage Publications Ltd
OUR PRICE: $220.40  

Binding Type: Hardcover - See All Available Formats & Editions
Published: August 1995
Qty:
Additional Information
BISAC Categories:
- Political Science | Public Policy - Social Services & Welfare
- Political Science | Public Policy - General
Dewey: 361.006
LCCN: 95068137
Physical Information: 0.63" H x 5.5" W x 8.5" L (0.90 lbs) 208 pages
Features: Bibliography, Illustrated, Index
 
Descriptions, Reviews, Etc.
Publisher Description:
Since the late 1980s the quality of public services has become a major focus of attention for politicians, managers and citizens, but surprisingly there has been little material with a truly European focus. This book remedies this absence.

Part One provides a theoretical framework which helps the reader make sense of the detail contained in the later case studies. It also locates quality improvement in the special political and organizational context of the public sector. It shows how choosing a particular concept of quality has significant political and organizational consequences and also discusses how quality may be measured.

In Part Two seven case studies illuminate detailed operational issues in quality improvement by d
 
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