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A Practical Guide to Call Center Technology: Select the Right Systems for Total Customer Satisfaction
Contributor(s): Waite, Andrew (Author)

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 ISBN: 1138412546     ISBN-13: 9781138412545
Publisher: CRC Press
OUR PRICE: $218.50  

Binding Type: Hardcover - See All Available Formats & Editions
Published: July 2017
Qty:
Temporarily out of stock - Will ship within 2 to 5 weeks
Additional Information
BISAC Categories:
- Computers | Interactive & Multimedia
- Technology & Engineering | Telecommunications
- Computers | Information Technology
Physical Information: 504 pages
 
Descriptions, Reviews, Etc.
Publisher Description:
Get the most out of ACDs (automatic call distributors) and other complex systems in order to boost customer satisfaction and increase sales Includes three ready to use RFPs (request for proposals) for buying an ACD, computer telephony system, or recording
 
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