A Flight Attendant's Essential Guide: From Passenger Relations to Challenging Situations Contributor(s): Law, Colin C. (Author) |
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ISBN: 1627347283 ISBN-13: 9781627347280 Publisher: Brown Walker Press (FL)
Binding Type: Paperback Published: August 2019 |
Additional Information |
BISAC Categories: - Transportation | Aviation - Commercial - Business & Economics | Customer Relations - Business & Economics | Labor |
Dewey: 331.129 |
Physical Information: 1.01" H x 6.14" W x 9.21" L (1.54 lbs) 504 pages |
Features: Illustrated |
Descriptions, Reviews, Etc. |
Publisher Description: A Flight Attendant's Essential Guide is written for airline executives, university lecturers who specialize in the airline industry, and for undergraduate students preparing for a career as a flight attendant. Those working in passenger, aircraft, airport as well as general communications at an airport or aircraft can benefit from this book though a thorough understanding the responsibilities of flight attendants. This textbook focuses on the passenger aspect of in-flight service, including operations and communication skills, and how flight attendants interact with passengers at each phase of a flight. |
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