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Closing the Communication Gap: An Effective Method for Achieving Desired Results
Contributor(s): Harrington, H. James (Author), Lewis, Robert (Author)

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 ISBN: 1138464007     ISBN-13: 9781138464001
Publisher: Productivity Press
OUR PRICE: $218.50  

Binding Type: Hardcover - See All Available Formats & Editions
Published: August 2017
Qty:
Temporarily out of stock - Will ship within 2 to 5 weeks
Additional Information
BISAC Categories:
- Business & Economics | Quality Control
- Language Arts & Disciplines | Communication Studies
Dewey: 302.2
Physical Information: 316 pages
 
Descriptions, Reviews, Etc.
Publisher Description:
Improved communication in business means higher profits. Improved communication in government means happier citizens. Improved communication in healthcare means quicker recoveries, fewer lawsuits, and happier nurses and patients.Closing the Communication Gap can help readers improve communication by closing the gap between what the communicator means and what the listener actually understands. It supplies a complete overview of the various elements and dimensions of effective communication needed to stop talking and start communicating.Defining and discussing both the formal and the informal communication systems within an organization, the book demonstrates the importance of good communication and details the four types of poor-quality communication. It explains how to create a climate of communication in your organization. It describes how this climate of communication encourages the development of quality relationships as well as what it takes to maintain this culture of communication.After reading this book, you will understand how to be a better listener, how to use social media in marketing, how to deal with difficult people, and helpful tips for public speaking. You will gain valuable insights on how to talk to your employees, how to talk to your boss, and the best ways to communicate with a corporation.This book can be read for personal growth or it can be used by a company to teach employees the importance of quality communication. Quality assurance departments will find this book useful in lowering errors and waste in the workplace. The book is also suitable as a communication textbook or supplemental text at the introductory university level.If a corporation were a person, communication would be the bloodstream.Lee Iacocca, Former CEO, Chrysler Corporation
 
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