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The Fine Art of the Big Talk: How to Win Clients, Deliver Great Presentations, and Solve Conflicts at Work
Contributor(s): Fine, Debra (Author)

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ISBN: 1401302343     ISBN-13: 9781401302344
Publisher: Hachette Books
OUR PRICE: $23.75  

Binding Type: Hardcover - See All Available Formats & Editions
Published: January 2008
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Annotation: In this guidebook for anyone who has worried over how to approach a tough conversation in the workplace, Fine teaches readers how to actively identify and tailor communications to a specific audience, identify potential sources of conflict, and demonstrate a willingness to explore all options.
Additional Information
BISAC Categories:
- Business & Economics | Business Communication - General
- Family & Relationships | Conflict Resolution
- Business & Economics | Reference - General
Dewey: 658.45
LCCN: 2009289671
Age Level: 18-17
Grade Level: 13-12
Physical Information: 0.9" H x 5.7" W x 8.6" L (1.00 lbs) 256 pages
Features: Dust Cover, Price on Product, Price on Product - Canadian, Table of Contents
Review Citations: Publishers Weekly 11/05/2007 pg. 57
 
Descriptions, Reviews, Etc.
Publisher Description:
We all know what it's like to put off an important conversation at work -- whether asking for a raise or promotion, or telling an employee that there's a problem with his or her performance. Now Debra Fine, conversation and communication guru, shows us how to come out on top of those dreaded office chats -- and how to achieve what we want in each situation.

Debra includes specific advice on exactly what to say, when to say it, and what body language to use to achieve the desired results. Learn how to:

  • Become skilled at the art of quiet negotiation
  • Determine your "sales" message
  • Keep meetings on track and stick to an agenda
  • Analyze what your body language conveys (often it's not what you think )
  • Overcome public-speaking fears
  • Offer feedback to employees and bosses alike in a constructive, productive way
  • Reduce conflict in the office and with customers and clients
  • Fire someone or deny someone an expected promotion
  • Inform that longtime supplier that his products haven't met with quality standards lately, and tell that major customer that her shipment is going to be late
  • Master e-mail and voice messaging etiquette, and make a positive impression every time
  • And much more.


The Fine Art of the Big Talk is the perfect book for CEOs, managers, and principals, as well as staff and administration, who want to gain techniques that result in improved work environments, increased revenues, and positive interactions in the workplace.
 
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