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Metrics for Service Management: Designing for ITIL
Contributor(s): Van Haren Publishing (Editor)

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 ISBN: 9087536488     ISBN-13: 9789087536480
Publisher: Van Haren Publishing
OUR PRICE: $53.20  

Binding Type: Paperback
Published: October 2011
Qty:
Temporarily out of stock - Will ship within 2 to 5 weeks
Additional Information
BISAC Categories:
- Computers | Computer Science
Physical Information: 0.5" H x 6.6" W x 9.3" L (0.85 lbs) 169 pages
Features: Bibliography, Illustrated, Price on Product, Table of Contents
 
Descriptions, Reviews, Etc.
Publisher Description:
Written by the author of Metrics for IT Service Management, the Industry bible, this guide offers information on practical metrics for ITIL and ISO 20000 implementation.
 
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