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Extra Mile: 500 Customer Service Tips for Success: Tools to Attract, Satisfy, & Retain Even the Most Difficult Customer
Contributor(s): Press, Tycho (Author), Pariseau, Kevin (Read by)

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 ISBN: 1721372245     ISBN-13: 9781721372249
Publisher: Audible Studios on Brilliance
Retail: $14.99OUR PRICE: $10.94  
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Binding Type: MP3 CD
Published: December 2018
* Out of Print *
Additional Information
BISAC Categories:
- Business & Economics | Customer Relations
Physical Information: 0.5" H x 5.25" W x 6.75" L
Features: Unabridged
 
Descriptions, Reviews, Etc.
Publisher Description:

The comprehensive guide to customer service for the 21st century.

Even the most successful companies need their customers happy and coming back for more. Whether you're just starting your business and want to lock up great customer service procedures or you're an established company looking to revamp your customer service to answer new market needs, this is the resource for you.

Unlike other guides that are brimming with irrelevant and outdated information, Extra Mile offers:

  • A total of 500 essential tips, divided into eight parts, including: "Real-Life Scenarios," "Crisis Management," and "Building Customer Loyalty"
  • Intel into the customer service secrets of business giants such as American Express, Southwest Airlines, and Ritz-Carlton Hotels
  • A section dedicated to providing excellent customer service online
  • A guide for avoiding conflict and negative reviews with a list of 50 things never to do
 
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