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#CustServ The Customer Service Culture: Improving the Customer's Experience and Yours
Contributor(s): Gilbert, Dennis E. (Author)

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 ISBN: 1548920428     ISBN-13: 9781548920425
Publisher: Createspace Independent Publishing Platform
OUR PRICE: $15.15  

Binding Type: Paperback
Published: September 2017
Qty:
Additional Information
BISAC Categories:
- Business & Economics | Workplace Culture
Physical Information: 0.47" H x 5.24" W x 7.99" L (0.53 lbs) 206 pages
 
Descriptions, Reviews, Etc.
Publisher Description:
One customer buys based on price, another buys based on value. Only one of them will be loyal. Creating an exceptional customer experience is about culture, it is not about a department. Customer service has never been more important and the expectations never more profound. When the customer experience is what drives processes and procedures, and sets the values and standards of delivery by systems and people, the organization will thrive. This powerful thought-provoking resource will help you improve your customer's experience and yours.
 
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