Management Lessons from Mayo Clinic: Inside One of the Most Admired Service Organizations Contributor(s): Berry, Leonard L. (Author), Seltman, Kent D. (Author), Regal, Gary (Read by) |
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ISBN: 1543663710 ISBN-13: 9781543663716 Publisher: McGraw-Hill Education on Brilliance Audio
Binding Type: Compact Disc - See All Available Formats & Editions Published: October 2017 * Out of Print * |
Additional Information |
BISAC Categories: - Business & Economics | Customer Relations - Business & Economics | Marketing - General - Business & Economics | Leadership |
Physical Information: 1.1" H x 5.4" W x 6.3" L (0.44 lbs) |
Features: Price on Product, Unabridged |
Descriptions, Reviews, Etc. |
Publisher Description: The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:
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Contributor Bio(s): Seltman, Kent D.: - Kent Seltman, PhD, is Emeritus Chair of Marketing at Mayo Clinic, having served as Director of Marketing from 1992 to 2006.Berry, Leonard L.: - Leonard L. Berry, PhD, is University Distinguished Professor of Marketing at Mays Business School, Texas A&M University. |
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