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Management Lessons from Mayo Clinic: Inside One of the Most Admired Service Organizations
Contributor(s): Berry, Leonard L. (Author), Seltman, Kent D. (Author), Regal, Gary (Read by)

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ISBN: 1543663710     ISBN-13: 9781543663716
Publisher: McGraw-Hill Education on Brilliance Audio
OUR PRICE: $25.49  

Binding Type: Compact Disc - See All Available Formats & Editions
Published: October 2017
* Out of Print *
Additional Information
BISAC Categories:
- Business & Economics | Customer Relations
- Business & Economics | Marketing - General
- Business & Economics | Leadership
Physical Information: 1.1" H x 5.4" W x 6.3" L (0.44 lbs)
Features: Price on Product, Unabridged
 
Descriptions, Reviews, Etc.
Publisher Description:

The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America

Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide offers a rare, up-close look at the best practices that drive Mayo Clinic's success. By examining the operating principles that guide every management decision at this legendary institution, authors Leonard Berry and Kent Seltman:

  • Demonstrate how a great service brand evolves from the core values that nourish and protect it
  • Extrapolate instructive business lessons that apply outside healthcare
  • Illustrate the benefits of pooling talent and encouraging teamwork
  • Present a proven prescription for creating sustainable service excellence
Learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service.


Contributor Bio(s): Seltman, Kent D.: - Kent Seltman, PhD, is Emeritus Chair of Marketing at Mayo Clinic, having served as Director of Marketing from 1992 to 2006.Berry, Leonard L.: - Leonard L. Berry, PhD, is University Distinguished Professor of Marketing at Mays Business School, Texas A&M University.
 
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