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Air Rage: The Underestimated Safety Risk
Contributor(s): Dahlberg, Angela (Author)

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 ISBN: 0754613259     ISBN-13: 9780754613251
Publisher: Routledge
OUR PRICE: $57.70  

Binding Type: Hardcover - See All Available Formats & Editions
Published: May 2001
Qty:
Temporarily out of stock - Will ship within 2 to 5 weeks
Additional Information
BISAC Categories:
- Business & Economics
Dewey: 387
LCCN: 2001087933
Physical Information: 328 pages
Features: Bibliography, Illustrated, Index
Review Citations: Reference and Research Bk News 11/01/2001 pg. 98
 
Descriptions, Reviews, Etc.
Publisher Description:
This book introduces a new Human Factors concept that includes the air passenger as an integral part of the aviation system. It develops a revised Reason Model on Human Error that applies its principles to the prevention of passenger misconduct, with a focus on organizational issues affecting the interface between the air passenger and the airlines. It also builds a synergistic model addressing the traditional conflict between safety and service objectives. Incorporating a diffusion of air traveller tension, a Passenger Risk Management Model leads to a strategic approach for reducing incidents of Air Rage.
 
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