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21st Century Business: Customer Service, Student Edition
Contributor(s): Career Solutions Training Group (Author)

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 ISBN: 0538740280     ISBN-13: 9780538740289
Publisher: Cengage Learning
OUR PRICE: $49.35  

Binding Type: Paperback
Published: January 2010
Qty:
Temporarily out of stock - Will ship within 2 to 5 weeks

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Additional Information
BISAC Categories:
- Business & Economics | Customer Relations
- Business & Economics | Management - General
Dewey: 658.812
LCCN: 2009941947
Series: Client Service
Physical Information: 0.4" H x 8.4" W x 10.6" L (0.80 lbs) 192 pages
Features: Glossary, Illustrated, Index, Table of Contents, Textbook
 
Descriptions, Reviews, Etc.
Publisher Description:
The 21ST CENTURY BUSINESS SERIES is an innovative instructional program providing instructors with the greatest flexibility to deliver business content using a modular format. Instructors can create their own business courses by combining several Learner Guides in the Series to form one-semester or two-semester courses. The individual Learner Guides can also be used as enhancements to more traditional business courses or to tailor new courses to meet emerging needs. The design and content of each Learner Guide in the 21ST CENTURY BUSINESS SERIES is engaging yet easy for students to use. The content focuses on providing opportunities for applying 21st skills while enabling innovative learning methods that integrate the use of supportive technology and creative problem solving approaches in today's business world. The CUSTOMER SERVICE LEARNER GUIDE includes information on customer service skills needed to succeed such as problem solving, time management, listening, and stress management. Also incorporated into the Learner Guide is the importance of being able to communicate using new technology and how it affects the role of customer service.

Contributor Bio(s): Career Solutions Training Group: - Career Solutions Training Group (CSTG) is a company of experienced forward-looking educators, trainers, and business professionals with a focus on sharpening workplace readiness skills for the 21st Century. CSTG provides consulting services to educational institutions and government agencies and their business partners. They also produce unique and highly effective publications for a wide range of education and training situations.
 
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